Return and Refund Policy 

At UK Gummies Store, we are dedicated to providing high-quality products and excellent customer service. Due to the nature of our products (edibles), we do not accept returns or exchanges. However, we understand that issues can arise, and we want to ensure that your experience with us is positive. Please review our return and refund policy below:

1. Damaged Orders

If your order arrives damaged, please contact us immediately. We will assist you in resolving the issue by providing a refund or replacement, depending on the situation. To process your claim, we kindly ask that you follow these steps:

  • Step 1: Notify us within 7 days of receiving your damaged order by emailing us at support@ukgummiesstore.com.
  • Step 2: Provide clear photos of the damaged items and packaging, including any visible damages to the products or boxes.
  • Step 3: Include your order number and a brief description of the damage.

Once we receive the necessary information, we will assess the situation and offer you a replacement or refund if the claim is validated.

2. Non-Refundable and Non-Returnable Items

Due to health and safety regulations, and the nature of our products being consumable edibles, we do not accept returns for any items, unless they are damaged during transit. Please be mindful when making your purchase. If you are unsure about a product, feel free to reach out to us with any questions before ordering.

3. Refund Process

If your claim for a damaged order is approved, we will process the refund or send out a replacement within 5-7 business days after verification of the damage. Refunds will be credited to the original payment method used for the purchase.

4. Order Cancellations

Once an order is placed and processed, it is typically sent out for delivery within a short time. As such, we are unable to cancel orders once they have been shipped. If you need to cancel an order before it has been dispatched, please contact us immediately at support@ukgummiesstore.com, and we will do our best to accommodate your request.

5. Customer Responsibility

By placing an order with us, you acknowledge and agree to the above policies. It is your responsibility to review your order carefully before completing the purchase.

6. Contact Us

If you have any questions or concerns about your order or our return and refund policy, please do not hesitate to contact us. We are here to help!

Thank you for shopping with UK Gummies Store! We appreciate your understanding and look forward to serving you.